Refund Policy

A non-refundable registration fee of $25 applies to all enrollments. This fee is retained in every case and is not included in any refund calculation below.

This applies equally where a coupon or promotion covered the registration fee at enrollment. Those offers are made to welcome new families into a class; if you later withdraw, the $25 is retained and deducted from your refund instead.

If you withdraw at any time before the course begins, we deduct an additional $35 from your payment and refund the remaining balance. Together with the registration fee, $60 in total is retained.

Once classes have started — including during the first week — we deduct the cost of the classes that have already been attended and then refund 50% of the remaining balance. The $25 registration fee is retained in addition.

A plan is a subscription, not an enrollment, and the withdrawal rules above do not apply to it. Plans are not refundable.

You can stop a plan renewing at any time from your Plan page. Cancelling stops the next payment — it does not end the billing period you are already in. You keep everything you have paid for until the “covered until” date shown on that page, including access to any zones the plan opens and the monthly attempts and tokens already granted to your family balance. After that date the plan ends and any unspent monthly grants from it expire.

Where a plan is billed every 3, 6 or 12 months, the whole of that billing period is paid up front and is not refunded in part if you cancel partway through it. The plan simply runs to the end of the period you have paid for.

If a payment fails, we do not take anything away that you have already paid for: your plan keeps running to its “covered until” date while the payment is retried, and stops there if it cannot be collected.

We may end a plan immediately, without a refund of the remaining paid period, where an account is being used in breach of our Terms of Service.

You can request a refund directly from your account: sign in, go to My Enrollments, and choose Request Refund on the relevant course. Before you submit, we show you an estimated refund amount calculated from the policy above (registration fee, and the early-withdrawal or attended-class deductions). Your request is then reviewed by our team, who confirm the final amount.

You can also email us at support@eifo.us with the parent account name and the course or term the request relates to. Where a refund is approved, it is issued using the original method of payment unless we agree otherwise with you.

We are committed to your satisfaction and will work to address any issues promptly. If you have any questions or concerns about your purchase, reach out to us at support@eifo.us or by mail at 701 Main St. No. 401 Freeland, PA 18224.